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e-NagarSewa Services


The e-NagarSewa website provides a centralized platform for a number of services for citizens. Below is a detailed listing of how to access and utilize these services.

Help Videos

Customized Help Videos tracing the steps to avail a service online on the portal.

Text Guide

Step by Step Description on how to avail a service online on the portal for citizens & employees.

Input/Output Formats

Pre determined Input and Output formats in various services available on the portal.


I. Birth Registration

Registering for Birth Certificate

Applying for birth certificate can be done in four ways:

  1. Online through e-Nagarsewa website
    1. Register on the application website, that is, http://e-nagarsewaup.gov.in/ulbapps
    2. Once the registration is completed, a login id (your registered mobile number) and an autogenerated password will be generated and sent to the citizen on the registered mobile.
    3. Login, click on the link to apply for birth certificate on the dashboard screen, and then proceed with filling the details for applying.
    4. Once an application is submitted an SMS is sent to the citizen's mobile to intimate the same.
  2. Through a Citizen Service Center (CSC)
    1. CSCs are the cyber cafes those are authorized to perform the task of the Nagar Nigam operator. They are provided with all the guidelines & forms to fill the registration form in accordance to the information provided by the citizen.
    2. Once an application is submitted an SMS is sent to the citizen's mobile to intimate the same.
    3. A separate account is maintained through which the CSCs collect the payment from the citizen. This is then later submitted to the Nagar Nigam.
    *Note: Once the certificate is generated and is made available on the site, the citizen can collect it either from the site or from the CSC or from nagar nigam service center.
  3. Through a Nagar Nigam Service Center (NNSC)
    1. Citizen has to visit the Nagar Nigam Service Center for applying certificate with all required documents.
    2. The Nagar Nigam operator will fill the registration form according to the information provided by the citizen.
    3. Once an application is submitted an SMS is sent to the citizen's mobile to intimate the same.
  4. Through Hospital where the Child is Born
    1. Citizen can apply in the hospital where child is born.
    2. The Hospital operator will fill the registration form according to the information provided by the citizen.
    3. Once an application is submitted an SMS is sent to the citizen's mobile to intimate the same.

Registering for Birth Certificate-Applying Online


Video Version 1

This tutorial traces the steps to apply for a birth certificate online after successful user/citizen registration on the website.


Checking Application Status

To check the status of birth ceritifcate application proceed as below:

  1. On the Home page of the website http://e-nagarsewaup.gov.in/ulbapps click the menu item "Birth Certificate listed in the left menu under "Services for Citizen".
  2. Click on Check Status for Birth Certificate image.
  3. Three search options are available:
    1. Using Acknowledgement number provided after application was successfully submitted.
    2. Using Registration Number
    3. Using advanced search with city name and date of birth.
  4. Select the appropriate option and submit to view the status of application.

Checking Application Status


Video Version 1

This tutorial traces the steps to check status of an application applied online through the portal.


Downloading a Birth Certificate

To download the birth ceritifcate in .pdf proceed as below:

  1. On the Home page of the website http://e-nagarsewaup.gov.in/ulbapps click the menu item "Birth Certificate listed in the left menu under "Services for Citizen".
  2. Click on Download Birth Certificate image.
  3. Three search options are available:
    1. Using Acknowledgement number provided after application was successfully submitted.
    2. Using Registration Number
    3. Using advanced search with city name and date of birth.
  4. Select the appropriate option and submit to download the certificate.

*Note: The certificate provided here is digitally signed by Nagar Nigam authority and hence legal and valid

Downloading Birth Certificate Online


Video Version 1

This tutorial traces the steps to download a generated birth certificate online through the portal.


Verifying a Birth Certificate

To verify the authenticity of birth ceritifcate, proceed as below:

  1. On the Home page of the website http://e-nagarsewaup.gov.in/ulbapps click the menu item "Birth Certificate listed in the left menu under "Services for Citizen".
  2. Click on Verify Birth Certificate image.
  3. Two search options are available:
    1. Using Acknowledgement Number
    2. Using Registration Number
  4. Select the appropriate option and submit to view if the corresponding birth certificate is valid.

Verifying a Birth Certificate


Video Version 1

This tutorial traces the steps to verify a birth certificate online through the portal.


II. Death Registration

Registering for Death Certificate

Note*: The services for Death Certificate Registration are accessed in the similar way as in Birth Certificate Registration. Please refer the corresponding videos as provided above.

Applying for death certificate can be done in four ways:

  1. Online through e-Nagarsewa website
    1. Register on the application website, that is, http://e-nagarsewaup.gov.in/ulbapps
    2. Once the registration is completed, a login id (your registered mobile number) and an autogenerated password will be generated and sent to the citizen on the registered mobile.
    3. Login, click on the link to apply for death certificate on the dashboard screen, and then proceed with filling the details for applying.
    4. Once an application is submitted an SMS is sent to the citizen's mobile to intimate the same.
  2. Through a Citizen Service Center (CSC)
    1. CSCs are the cyber cafes those are authorized to perform the task of the Nagar Nigam operator. They are provided with all the guidelines & forms to fill the registration form in accordance to the information provided by the citizen.
    2. Once an application is submitted an SMS is sent to the citizen's mobile to intimate the same.
    3. A separate account is maintained through which the CSCs collect the payment from the citizen. This is then later submitted to the Nagar Nigam.
    *Note: Once the certificate is generated and is made available on the site, the citizen can collect it either from the site or from the CSC or from nagar nigam service center.
  3. Through a Nagar Nigam Service Center (NNSC)
    1. Citizen has to visit the Nagar Nigam Service Center for applying certificate with all required documents.
    2. The Nagar Nigam operator will fill the registration form according to the information provided by the citizen.
    3. Once an application is submitted an SMS is sent to the citizen's mobile to intimate the same.
  4. Through Hospital where Death has Occurred
    1. Citizen can apply in the hospital where death has occurred.
    2. The Hospital operator will fill the registration form according to the information provided by the citizen.
    3. Once an application is submitted an SMS is sent to the citizen's mobile to intimate the same.

Checking Status

To check the status of death ceritifcate application proceed as below:

  1. On the Home page of the website http://e-nagarsewaup.gov.in/ulbapps click the menu item "Death Certificate listed in the left menu under "Services for Citizen".
  2. Click on Check Status for Birth Certificate image.
  3. Three search options are available:
    1. Using Acknowledgement number provided after application was successfully submitted.
    2. Using Registration Number
    3. Using advanced search with city name and date of death.
  4. Select the appropriate option and submit to view the status of application.

Downloading a Death Certificate

To download the death ceritifcate in .pdf proceed as below:

  1. On the Home page of the website http://e-nagarsewaup.gov.in/ulbapps click the menu item "Death Certificate listed in the left menu under "Services for Citizen".
  2. Click on Download Death Certificate image.
  3. Three search options are available:
    1. Using Acknowledgement number provided after application was successfully submitted.
    2. Using Registration Number
    3. Using advanced search with city name and date of birth.
  4. Select the appropriate option and submit to download the certificate.

*Note: The certificate provided here is digitally signed by Nagar Nigam authority and hence legal and valid


Verifying a Death Certificate

To verify the authenticity of death ceritifcate, proceed as below:

  1. On the Home page of the website http://e-nagarsewaup.gov.in/ulbapps click the menu item "Death Certificate listed in the left menu under "Services for Citizen".
  2. Click on Verify Death Certificate image.
  3. Two search options are available:
    1. Using Acknowledgement Number
    2. Using Registration Number
  4. Select the appropriate option and submit to view if the corresponding death certificate is valid.

III. Property Tax Verification

Property Tax- Verify Property & Make Payment Online


Video Version 1

This tutorial traces the steps to verify a property and make payments online.

IV. Property Tax Payment

Payment through Counter Deposit (For Employees)


Video Version 1

The tutorial traces the steps to record payments for Property Tax (along with Water Tax, Sewage Tax and Garbage Tax), generate Bill and receipts made at the counter.

Download Manual: Property Tax Manual

V. Public Grievances

Register Complaint Online


Video Version 1

This tutorial traces the steps to register a complaint with Nagar Nigam online.

Register Complaint through SMS


Video Version 1

This tutorial traces the steps for registering a complaint through SMS.

Check Status of a Registered Complaint


Video Version 1

This tutorial traces the steps to check the status of a complaint registered on the portal.

Re-open a Complaint Online


Video Version 1

This tutorial traces through the steps to re-open a complaint (if unsatisfied) through the portal.

VI. PIS (Personnel Information System)

PIS (For Employees)


Video Version 1

The part I of PIS tutorial traces the steps for the backlog entries, new appointment & Joining Process.


Video Version 1

The part II of PIS tutorial traces the steps for editing & updating employee details and managing promotion, suspension & transfer.


Video Version 1

The part III of the PIS tutorial demonstrates the reporting section.(For ULB Nagar Nigam Employees)

VII. Trade Licence

Download Manual: Trade Licence Manual
Download Flow Document: Trade Licence Flow Document

VIII. Online Water Connection

Download Manual: Water Connection Manual

IX. Property Mutation

Download Manual: Property Mutation Manual

X. PMS

Download Manual: PMS Manual